Data Protection – Privacy Policy

At Get Lost Escape Rooms Limited we are committed to ensuring that your information is safe and secure whilst under our control to protect against loss, unauthorised disclosure or access. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. All information you provide to us is stored on our secure servers or those of our service providers and any payment transactions will be encrypted using SSL technology.

We will only obtain information related to your booking or query and always with your full consent. The information we obtain will depend on your reason for contacting us. Please find further information on this below.

We only hold your personal information for as long as is necessary for the reason you provided it to us, as per the processing scenarios described below. In some cases, there are statutory obligations or industry best practise reasons that dictate the length of time for which we will hold your information. For example, if you make a complaint or feel you may have a legal claim against us, then we will hold your information for the duration of any statutory limitation period associated with such incidents.

This policy covers the personal information we may hold about you, however we obtain it. We collect information at different points during our relationship with you, for example, when you browse our website, sign up to receive marketing, make a booking for one of our games or sign a disclaimer at the site where you participate in a game. This privacy notice does not cover the links within this site to other websites and we encourage you to read the privacy statements on other websites you visit.

If you have any queries regarding our use of your personal data you can contact us on +44 (0)1304 892425, by email on info@getlostescaperooms.co.uk or in person at our registered trading address: 143 Snargate Street, Dover, CT17 9BZ.